Useful Info

Product Information

We would like every customer to be happy with their purchase/s and enjoy their shopping experience with us.  Therefore every effort is made to provide you with accurate details and information for the products shown on our site.

If you require further information about a stock item, please call or email and we will be happy to assist.  We cannot be held responsible for distorted product images, or accurate colour reproduction on your computer.

Guarantee/Warranty

We sell products from a wide range of manufacturers.  Whilst we will always do our best to help you if you experience a problem with any product, there will be occasions when you need to rely on the manufacturer’s guarantee.  Details will be found on the relevant product page and will be included with any product ordered where a manufacturer’s guarantee applies.

All our equipment is covered for the first 12 months and should a fault occur during this period, a replacement will be provided.  In the event that a problem occurs outside this Warranty period, please refer to the manufacturer’s own warranty and terms and conditions.

Please note however, that our Warranty does not cover wear and tear, damage and misuse.  We reserve the right to charge for repairs and shipping costs where goods are returned to us under warranty and they have been damaged or misused, or where they have not been adequately maintained, including cleaning and descaling where applicable.

WEEE Regulations 

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The Waste Electrical & Electronic Equipment (or WEEE) Regulations are now U.K. law.  All European member States including the UK have agreed to reduce the amount of WEEE that is being disposed of in landfill sites.

It is important that the amount of WEEE going into landfill is reduced because:

  • Some WEEE can be re-used or recycled.The amount of landfill space available in the UK is decreasing.If we can keep WEEE out of landfill sites it means there is more landfill space for non-recyclable waste.
  • WEEE can contain hazardous substances.When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies.This contamination can damage human health and the environment.

Distributors of new Electric & Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites.  We have “done our bit” by helping to fund the improvement of the UK’s recycling network.   This means that you cannot send your WEEE back to us for disposal but that you can dispose of your WEEE safely by taking it to your local recycling facility.  More information can be found at http://www.recycle-more.co.uk.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.  Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately to normal household waste.